Delivery

Turnaround

Orders placed Monday – Friday before 2pm are generally shipped the next day.  Orders placed at weekends or on bank holidays will be shipped the following business day. Estimated UK delivery time 2-5 working days & Europe 3-10 working days.

Carriers

We typically post by Royal Mail 1st Class Delivery but may also use the following carriers to deliver our orders:

DPD

Hermes

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that not all orders will have tracking numbers.

Delivery Rates

We offer free delivery for all our products to the UK and Europe.

Back Orders

If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How to Return An Item?

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

  • Please email us to request a refund and we will assign you a tracking number and issue further instructions.

Return Exceptions

Items cannot be returned if they are opened or if the factory seal has been removed.